CLARA SORRELI
Effective Date: May 25, 2024
Thank you for shopping at CLARA SORRELI. We aim to provide you with an exceptional shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your purchases from our online store at www.clarasorelli.com.
1. Order Processing
– Order Confirmation: Once you place an order, you will receive an email confirmation from us. This confirmation means that we have received your order and are processing it.
– Processing Time: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
– Order Updates: You will receive a notification once your order has been shipped. If there are any significant delays in processing your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
a. Standard Shipping:
– Delivery Time: 7-14 business days
– Cost: Calculated at checkout
b. Expedited Shipping:
– Delivery Time: 2-9 business days
– Cost: Calculated at checkout
Please note: Delivery times are estimates and do not account for delays caused by the shipping carrier or uncontrollable events such as weather conditions.
3. International Shipping
We currently offer international shipping.
4. Shipping Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
CLARA SORRELI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
CLARA SORRELI is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
7. Incorrect Shipping Addresses and P.O. Boxes
– Incorrect Addresses: Please ensure that you provide the correct shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Shipping Policy Changes
We may update this Shipping Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
– Support Email: support@clarasorelli.com
– Sales Email: sales@clarasorelli.com
Thank you for choosing CLARA SORRELI. We appreciate your business and are committed to providing you with a seamless shopping experience.