Clara Sorelli

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Clara Sorelli Jewelry is a fine jewelry brand that focuses on high-quality every day jewelry that does not hurt your skin.

Orders

Below are some of are common questions about orders

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package through our courier’s website. If you have any trouble accessing your tracking information, feel free to contact our customer service team.

If you’ve received an incorrect item, please contact our customer service team immediately. Provide your order number and a description or photo of the item you received. We will arrange for the correct item to be shipped to you as soon as possible and provide instructions for returning the incorrect item.

Orders can only be modified or canceled before they are processed for shipment. If you need to make changes to your order, please contact us as soon as possible with your order number and the changes you’d like to make. Once an order has been shipped, we are unable to make modifications.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

What are your shipping options and delivery times?

We offer several shipping options to suit your needs, including standard, expedited, and express shipping. Delivery times vary depending on your location and the shipping method selected at checkout. Typically, standard shipping takes 5-7 business days, expedited shipping takes 2-4 business days, and express shipping takes 1-2 business days. Please note that processing times may add an additional 1-2 business days to your total delivery time.

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of the delivery date. Items must be returned in their original condition, unworn and with all original packaging. To initiate a return, please contact our customer service team for instructions. Once your return is received and inspected, we will process your refund or exchange within 7-10 business days.

Yes, we offer free returns on all orders within the specified return period. After contacting customer service to initiate a return, you will receive a prepaid shipping label to send the item back to us. Please ensure that the item is securely packaged and include all original packaging and documentation.

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